Policies

The following policies govern Shan-e-Delhi. We respect your privacy and are committed to protecting it. The purpose of these policies is to inform you about various terms related to your buying behavior on our site. The goal of these policies is also to tell you what identifiable information we may collect and how we would use it. This statement is applicable only to our website.

 

• We may collect personal information from you such as your e-mail address or name. When visitor’s leave behind their valuable feedback, their IP address is visible in our domain
• We automatically collect certain types of information about our customers and the device they are using. We also receive information about the actions you take when you are using our website
• In case you want to cancel your order, you may do that before the item is packed. After your ordered item gets packed, you cannot cancel that order
• If you are on the lookout of obtaining a return, you have to make sure that you have not tampered with the original package of the spice. Our delivery boy would also check for the original bill in case you are opting for return. You can request return if the date of your purchase of a particular package of spice has not exceeded 15 days. In case, it exceeds 15 days; they cannot return the item. After getting your returned item, we would process the refund process. It would be directly credited to your bank acco8unt within 5 working days
• We at Shan-e-Delhi always endeavor to provide our customers with the best shopping experience. This is the reason that we offer the discount on specific products. However, there is a particular period of time to avail this discount. In case you buy the product after this time frame, you are illegible to avail discount
• Our shipping policies are compliant with our entire significant logistics partner. We attempt delivery even on Sundays. However, you have to mention that whether it is an office address or residential address

Primary Return Condition

The purchased item is eligible for return in case:

• It is past the expiry period
• It is not as the product been ordered by you
• The shelf life is less than 50% as mentioned in the package of the product
• The order is received in a damanged condition.

Order Cancellation and Refund

We always try to serve our customers in the best possible manner. It is essential for you to note that your order may get canceled from our end too. For instance, if you have ordered a product which has a limited stock, then at the time of packaging there are high chances that it would go out of stock. Here is the list of policies related to order cancellation and refund.

• We can cancel the order due to any reason
• We can cancel the order due to non-availability of stock
• We can cancel the order due to non-availability of shipping to customer’s location
• We can cancel the order due to natural calamities, strike, etc.